Monthly Reading Retainer
A recurring monthly slot to interpret fresh membership exports, answer organiser questions, and keep renewal language consistent across chapters.
Why a retainer
Community membership apps produce a fresh export every month. Without a steady reading habit, organisers drift back to gut feel. The retainer keeps one person outside the day-to-day politics who still knows how your “active member” definition works.
What is included each month
- Review of the latest membership and engagement export against the definitions set in your first month
- A short written note (two to three pages) highlighting material changes
- One sixty-minute call with your membership lead
- Email answers to clarifying questions within the same calendar month
What is excluded
Extra deep-dive audits, board presentations beyond the monthly note, and work for additional apps under the same organisation unless scoped separately.
Cadence
We ask for a three-month minimum so definitions stabilise. After that, cancel with thirty days’ notice before the next billing month. Missed calls can be rescheduled once within the month; unused months do not roll over as cash credit.