Refund & cancellation policy
How deposits, cancellations, rescheduling, and incomplete readings are handled.
This policy applies to professional readings offered by Page Nestcore: Membership Metrics Audits, Retention Pattern Briefings, and Monthly Reading Retainers. It does not cover software products, physical goods, or services we do not sell.
Eligibility overview
Refunds depend on how far work has progressed, whether a deposit was paid, and whether the cancellation is initiated by you or by us. Informational prices on the site are not charges until a quote is accepted and invoiced.
Timeframe to request
Contact info@page-nestcore.click or +60 7 0000 8740 as soon as you need to cancel or reschedule. Deposit refund requests should be raised within fourteen days of cancellation notice, subject to the conditions below.
Deposits
Audits and briefings typically require a 40% deposit. The deposit is refundable in full if you cancel more than ten working days before the agreed intake date and we have not begun reviewing your files. Inside ten working days, the deposit is retained as a scheduling fee unless we agree otherwise in writing.
Full refunds
You receive a full refund of amounts paid when:
- We cancel an engagement for reasons within our control and cannot offer a suitable alternative date
- We have not started substantive reading work and you cancel outside the deposit retention window above
Partial refunds
If work has started (file review, draft tables, or draft briefing), we invoice for time spent at the quoted rate and refund any unused balance of prepaid fees. Partial refunds are calculated from documented hours and agreed deliverable stages.
Non-refundable items
- Completed briefings and delivered audit PDFs
- Completed walkthrough calls
- Retainer months already begun
- Rush fees once rush work has started
- Third-party meeting-room costs already incurred at your request
Retainers
Monthly Reading Retainers invoice in advance. Cancel with thirty days’ notice before the next billing month. The current month is non-refundable once begun. Unused call slots do not convert to cash credit.
Rescheduling
You may reschedule an intake or walkthrough once without fee if you give at least five working days’ notice. Later reschedules may incur a fee stated in your quote. We will reschedule without penalty when we must move a slot.
No-shows
If you miss a scheduled call without notice, that session is treated as delivered for billing purposes. A replacement call may be offered at our discretion.
Work already started
Once exports are under review, cancellation stops further work but does not erase fees for analysis already performed. Materials prepared up to that point can be shared in their then-current state.
Purchased materials
We do not sell physical materials packs. Any printed drafts prepared for an on-site Johor Bahru session are included in fees and are not separately refundable.
Refund method and processing time
Approved refunds are returned to the original payment method within fourteen working days of written approval. Bank processing times may add several days.
How to request a refund
Email info@page-nestcore.click with your name, invoice or quote reference, and reason. We confirm receipt within two working days and state the refund decision and amount.
Exceptions
Force majeure events may delay delivery; they do not automatically create refund rights beyond unused prepaid work we cannot complete. Consumer rights under Malaysian law that cannot be excluded remain available.